Refund policy
Last updated: September 2026
This policy is put in place by Halnis LLC (operating as Vinesync) and applies to every order placed through vinesync.co. Completing a purchase with us means you've agreed to the terms set out here.
Who Can Return an Item
A return or refund request is accepted up to 30 days after the date your package arrives.
Email support@vinesync.co with your order number and a short note on why you're reaching out. Our team typically replies within 1–2 business days.
In most cases, we're able to issue a refund or send a replacement without asking you to mail anything back. In some situations, we may ask you to return the original item first — if so, we'll confirm this with you directly and provide mailing instructions and a return address specific to your order at that time.
If a return is requested, please make sure the item hasn't been used, is still in the condition it shipped in, and is packed in its original packaging where possible. You'll also need proof of purchase — your order number or receipt works fine.
Exchanges
Want a different size, color, or style instead of a refund?
We accept exchange requests on unused items within the same 30-day window.
Email support@vinesync.co with your order number and the item you'd like instead. There's no need to place a new order — we'll confirm availability and let you know the next step.
- In most cases, we'll ship your replacement directly without needing the original item back.
- In some situations, we may ask you to return the original item first — if so, we'll provide mailing instructions and a return address specific to your order at that time.
- If the replacement item costs more than your original item, we'll charge the price difference before shipping it.
- If it costs less, we'll refund the difference to your original payment method.
- Replacement availability is confirmed at the time of your request; stock is not reserved in advance.
If Something Arrives Broken or Wrong
Mistakes happen. If your package shows up damaged, defective, or simply isn't what you ordered, reach out within 30 days of delivery.
Attach a couple of clear photos or a short video of the problem, and we'll sort out either a full refund or a replacement, whichever you'd prefer — at no cost to you, and typically without needing anything mailed back.
How Long Refunds Take
Once your refund is approved, it's returned to the card or account you originally paid with, and that typically lands within up to 7 business days on our end, though your bank may take a little longer to actually post it.
If a physical return was part of your case, we'll confirm approval by email after we've received and checked the item.
Nothing showing up after a week?
Check with your bank first, since processing speed varies by institution. If it's still not there, email support@vinesync.co and we'll look into it.
Who Pays for Return Shipping
If a physical return is requested and the reason is our fault — a defect, damage in transit, or we sent the wrong thing — we cover the return shipping cost, and we also refund the original outbound shipping fee you paid at checkout.
If a physical return is requested for a change-of-mind return or exchange, the return shipping cost is your responsibility, and the original outbound shipping fee is non-refundable.
There is no restocking fee on any return or exchange.
International Orders
We ship to Canada, the United Kingdom, Australia, and New Zealand in addition to the United States. Whether a physical return is needed, and where to send it, is determined case-by-case when you contact support — we don't require every international customer to ship an item back before issuing a refund or replacement.
If a physical return is requested for an international order, any customs, duties, or brokerage fees on that return shipment are the customer's responsibility, regardless of the reason for the return. The original outbound shipping fee is refunded only when the issue was our fault — see "Who Pays for Return Shipping" above.
Cancelling an Order
Changed your mind right after checkout?
You have a 24-hour window to cancel free of charge, as long as the order hasn't shipped yet.
Email support@vinesync.co right away with your order number.
Once it's left our hands, cancellation isn't possible anymore. At that point, you'd go through the standard return process instead.
Packages That Never Show Up
Tracking gone quiet and nothing's arrived 45 days after a US shipment (or 60 days for an international one)?
Let us know.
We'll either send a free replacement or refund you in full — your choice.
What We Can't Take Back
- Requests made more than 30 days after delivery.
- Items that show signs of use or customer-caused damage.
- Requests with no proof of purchase attached.
Get in Touch
Email: support@vinesync.co
Typical response time: 1–2 business days
CUSTOMER SERVICE
Have questions? Our customer support team is available via email.
Company Name
Vinesync (operated by Halnis LLC)
Support Hours
Monday–Friday: 09:00–18:00
Saturday–Sunday: 09:00–13:00
Business Address
1500 N Grant St Ste N
Denver, CO 80203
United States
Email: support@vinesync.co